Privacy Policy

This policy explains what Edge 2 Edge Roofing ("we," "us") collects when you use edge2edgeroofing.com or our Dojo iPhone app, why we collect it, and the choices you have. We do not sell your personal information. The app has its own section below.

Information you give us

When you submit an inspection or contact request, we collect the information you type into the form: your name, phone number, property address, and optionally your email address, the type of service you need, how you heard about us, and any message you write. Name, phone, and property address are required — we cannot schedule a roof inspection without them.

Information collected automatically

Like most websites, ours collects limited technical information automatically: your IP address, browser and device type, the pages you visit, and the page that referred you. This comes from Google Tag Manager and Google Analytics, which use cookies and similar technologies. We use it to understand which pages and service areas people find useful.

Our reviews section is displayed through a third-party widget (Elfsight), which loads content from its own servers when you view that page.

How we use your information

• To contact you about your request and schedule an inspection or estimate
• To perform the roofing work you ask us to do, and to support it afterward
• To keep records of our customers and jobs in our customer management system
• To improve this website and understand how visitors use it
• To meet legal, insurance, warranty, and licensing obligations

Calls and text messages

By submitting a form with your phone number, you agree that we may call or text you about your request, including by automated means. Consent to receive marketing texts is not a condition of purchasing anything from us. Message and data rates may apply. Reply STOP to any text to opt out, or call us at 877-488-3343.

Who we share it with

We share your information only with companies that help us run our business, and only so they can do that work — for example our customer management system (JobNimbus), our cloud hosting and database provider (Google Cloud), and analytics tools. We may also share information with insurance carriers or adjusters when you ask us to assist with a claim, with subcontractors or suppliers performing work on your property, and where required by law.

We do not sell or rent your personal information to anyone.

Your choices

• Analytics: you can opt out of Google Analytics using Google's browser opt-out add-on, or block cookies in your browser settings.
• Marketing: reply STOP to texts, or ask us to stop contacting you at any time using the details below.
• Access and deletion: you can ask us what personal information we hold about you and ask us to correct or delete it. Depending on where you live, you may have a legal right to do so. We will respond to any request we receive, wherever you live.

The Dojo app

Dojo is our iPhone app for Edge 2 Edge employees. It is distributed only to our own staff, and signing in requires an Edge 2 Edge work Google account. Anyone can open its demo, which shows made-up jobs and people and sends nothing to us.

When an employee uses the app, it handles:

• Their work account: name and work email, from the Edge 2 Edge Google account they sign in with.
• Job records they work on: customer names, property addresses, job details, notes, tasks and messages, the same records our customer management system holds.
• Photos, videos and voice notes they take or choose for a job, and the location where each job photo was taken (only while the app is open, only when the camera is in use).
• Receipts and expense details they file, and the Daily Reports they write.
• Device and diagnostic information: a notification token so the app can send work alerts, and error reports (what went wrong, the app version and the screen) so we can fix problems.

We use this information only to run our jobs: to keep job records and photos together, to prepare reports for customers and insurers, to reimburse expenses, and to keep the app working. Voice notes are transcribed and receipts are read with Google's AI services inside our own Google Cloud account. The information is stored with Google Cloud and, while we move off it, copied to our customer management system (JobNimbus). It is not used for advertising, it is not used to track anyone across other companies' apps or websites, and it is not sold.

Photos and unsent work stay on the phone until they reach us, and are kept out of the phone's iCloud backup. Employees can ask us to access, correct or delete information about them using the contact details below; job records themselves are kept as described next.

How long we keep it

We keep inquiry and customer records for as long as we need them to serve you and to meet our legal, warranty, and insurance obligations. Roofing warranties can run for decades, so job records are generally kept long-term.

Security

Information submitted through this site is transmitted over an encrypted connection and stored in access-controlled systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This site is meant for adults arranging roofing work. It is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

If we change this policy, we will update the effective date above. Material changes will be posted on this page.

Contact us

Questions about this policy, or want us to access, correct, or delete your information?

• Email: privacy@edge2edgeroofing.com
• Phone: 877-488-3343